Return Policy
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At F-Jewels, we take pride in the quality and craftsmanship of our artificial jewelry. Each piece is carefully inspected before it reaches you to ensure it meets our high standards. Due to the nature of our products, we have a strict no return policy, but we will address any issues with damaged items promptly.
No Returns Accepted
- We do not accept returns for any reason other than receiving a damaged or broken item.
- Please ensure you review your order carefully before completing your purchase.
Damaged or Broken Jewelry
- If you receive an item that is damaged or broken, please contact our customer service team within 48 hours of receiving your order.
- To report a damaged or broken item, email us at [ fjeweleryofficial@gmail.com ] with your order number, a description of the damage, and clear photographs showing the damage.
- Our customer service team will review your claim and, if approved, will offer you a replacement for the damaged item.
Replacement Process
- Upon approval of your claim, we will arrange to send you a replacement item at no additional cost.
- You may be asked to return the damaged item to us. If so, we will provide a prepaid return shipping label for your convenience.
- Replacements are subject to availability. If the exact item is no longer available, we will offer you a similar item of equal value.
Contact Information
- For any issues related to damaged or broken items, please contact our customer service team at customerservice@f-jewels.com or 0370-4558605. We are committed to resolving the issue as quickly as possible.
Important Notes
- Claims for damaged or broken items must be made within 48 hours of receiving your order. Claims made after this period will not be accepted.
- We recommend inspecting your jewelry upon receipt to ensure it arrived in perfect condition.
We appreciate your understanding and cooperation. Our team at F-Jewels is dedicated to providing you with beautiful, high-quality artificial jewelry and exceptional customer service.
Contact Us
Email: customerservice@f-jewels.com
Phone: 0370-4558605
Thank you for choosing F-Jewels!